Frequently Asked Questions
Need help?
Please email deadendsupport@gmail.com for any questions or concerns, or fill out the contact form at the bottom of this page.
Please do not reach out via any other forms of communication or your message may go unseen.
!! Please do not reply to the automated email you receive upon checkout, we do not receive those emails. !!
Pre-order VS The Vault
Pre-Order items are collected over the pre-order period, then fulfilled all at once.
The pre-order period is your only opprotunity for blank options.
The Vault items are back-stock/ overage. This is phyical stock that is ready to ship.
Orders containing both Pre-Order and The Vault items will ship together and are subject to the processing time of the Pre-Order/Made-to-Order item(s).
Pre-Order
Current Drop(s) are periods of time where certain items are available, that may not be available any other time.
Wider variety of blank options are only available during Current Drop(s).
Current Drop(s) contain items that will NOT make it to The Vault.
Items in Current Drop(s) may be subject to discounts.
Items in Current Drop(s) are Pre-Order.
THE VAULT
“The Vault” contains vaulted items from past drops, items not included in drops, and more.
Orders containing items from The Vault that have been removed will still be produced and fulfilled.
Items in The Vault are limited to one blank option.
We determine what stays in The Vault.
Items in The Vault are NOT subject to re-prints.
Processing Times
Vault Items- Up to 5 days;
If Vault item(s) is included in an order that contains Pre-Order or Made-To-Order item(s), Vault item is subject to Pre-Order or Made-To-Order item(s) processing time.
Pre-Order Items- Up to 3 weeks
Deadend Supply is operated by a small, two-person team, and all orders are produced with care in the order they are received. While we make every effort to meet our estimated production times, occasional delays may occur due to circumstances such as high order volume, illness or injury, equipment maintenance or failure, supply shortages, severe weather, carrier disruptions, or other unforeseen circumstances.
Production times are estimates and may vary. If a significant delay affects your order, we will make every effort to provide updates as soon as possible.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
Order issues caused by inaccurate shipping information will not be refunded.
***Please double check your shipping information***
If an inaccuracy is spotted, please contact deadendsupport@gmail.com within 24 hours to correct it.
Address changes cannot be updated once an order enters production or has shipped.
Lost, Stolen, or Delayed Packages
Once a package has been handed to the shipping carrier, delivery is ultimately handled by that carrier.
If tracking shows a package as delivered but you have not received it, please contact the carrier directly first. If additional assistance is needed, contact us and we'll do our best to help.
What blanks do you print on?
Most products are printed on premium heavyweight blanks, including:
Ascolour 8050 (8.2 oz)
Comfort Colors (6.1 oz)
Shaka Wear (7.5 oz)
Other premium blanks depending on the product
The specific blank used is listed in each product description.
Printing Method?
We're pushing towards 100% screen printed designs, though decoration methods may vary depending on order volume and design restrictions.
Do you accept returns or exchanges?
Because items are made to order, we do not accept returns or exchanges.
Please double-check sizing before placing your order.
Are these designs original?
Every design is specifically made by me for DeadendSupply. If these designs are located elsewhere, please contact deadendsupport@gmail.com.
Combined Shipping on Orders
We do not combine shipping. Separate orders will require separate shipping.
Do you accept returns or exchanges?
Because items are made to order, we do not accept returns or exchanges.
Please double-check sizing before placing your order.
Are these designs original?
Every design is specifically made by me for DeadendSupply. If these designs are located elsewhere, please contact deadendsupport@gmail.com.