Frequently Asked Questions
Need help?
Please email deadendsupport@gmail.com for any questions or concerns, or fill out the contact form at the bottom of this page.
Please do not reach out via any other forms of communication or your message may go unseen.
!! Please do not reply to the automated email you receive upon checkout, we do not receive those emails. !!
“RTS”, “Made to order”, “Pre-Order”
“RTS” or “Ready to ship” are items already in stock, and are ready to ship.
“Made to order” are items created post-order.
“Pre-order” items are items included in orders that are collected over a period of time, then produced and fulfilled all at once.
Orders containing both Ready-to-Ship and Pre-Order/Made-to-Order items will ship together and are subject to the processing time of the Pre-Order/Made-to-Order item(s).
THE VAULT
“The Vault” contains vaulted items from past drops, items not included in drops, and more.
Orders containing items from The Vault that have been removed will still be produced and fulfilled.
All items in The Vault are RTS. Though, from time to time select items may be made-to-order to allow lead time for an inventory re-stock. If item(s) show NO quantity of stock, items are made-to-order.
Items in The Vault are limited to one blank option.
We determine what stays in The Vault.
Items in The Vault are NOT subject to re-prints.
CURRENT DROP
Current Drop(s) are periods of time where certain items are available, that may not be available any other time.
Wider variety of blank options are only available during Current Drop(s).
Current Drop(s) contain items that will NOT make it to The Vault.
Items in Current Drop(s) may be subject to discounts.
Items in Current Drop(s) are Pre-Order.
Processing Times
RTS Items- Up to 5 days;
If RTS item(s) is included in an order that contains Pre-Order or Made-To-Order item(s), RTS item is subject to Pre-Order or Made-To-Order item(s) processing time.
Pre-Order Items- Up to 3 weeks
Made-To-Order Items- Production times may vary;
First "Made-to-order" item purchased triggers a re-stock of item. Made-To-Order item is then subject to Pre-Order processing times.
Deadend Supply is operated by a small, two-person team, and all orders are produced with care in the order they are received. While we make every effort to meet our estimated production times, occasional delays may occur due to circumstances such as high order volume, illness or injury, equipment maintenance or failure, supply shortages, severe weather, carrier disruptions, or other unforeseen circumstances.
Production times are estimates and may vary. If a significant delay affects your order, we will make every effort to provide updates as soon as possible.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
Order issues caused by inaccurate shipping information will not be refunded.
***Please double check your shipping information***
If an inaccuracy is spotted, please contact deadendsupport@gmail.com within 24 hours to correct it.
Address changes cannot be updated once an order enters production or has shipped.
Lost, Stolen, or Delayed Packages
Once a package has been handed to the shipping carrier, delivery is ultimately handled by that carrier.
If tracking shows a package as delivered but you have not received it, please contact the carrier directly first. If additional assistance is needed, contact us and we'll do our best to help.
What blanks do you print on?
Most products are printed on premium heavyweight blanks, including:
Ascolour 8050 (8.2 oz)
Comfort Colors (6.1 oz)
Shaka Wear (7.5 oz)
Other premium blanks depending on the product
The specific blank used is listed in each product description.
Printing Method?
We're pushing towards 100% screen printed designs, though decoration methods may vary depending on order volume and design restrictions.
Do you accept returns or exchanges?
Because items are made to order, we do not accept returns or exchanges.
Please double-check sizing before placing your order.
Are these designs original?
Every design is specifically made by me for DeadendSupply. If these designs are located elsewhere, please contact deadendsupport@gmail.com.
Combined Shipping on Orders
We do not combine shipping. Separate orders will require separate shipping.
Do you accept returns or exchanges?
Because items are made to order, we do not accept returns or exchanges.
Please double-check sizing before placing your order.
Are these designs original?
Every design is specifically made by me for DeadendSupply. If these designs are located elsewhere, please contact deadendsupport@gmail.com.